FAQs

What material are your straws made from?

Our paper straws are made from FDA-approved food-grade environmental protection paper (food contact paper). It is safe, non-toxic, and free from of any odor. We use eco-friendly soy-based ink for the custom-branding & straw coloring.

Will your straws dissolve in drinks?

While most paper straws on the market quickly dissolve/turn to much in drinks, our environmental protection paper is water resistant in hot and cold temperature drinks for several hours. We've tested them overnight and found that they maintain durability beyond 24 periods in liquid.  

What type of businesses do you provide straws for?

We provide custom-branded straws for a variety of businesses. Restaurants, cafés, bars, hotels, clubs and catering companies are our main clients.

How long does it take to produce and receive my straws?

Once we receive your logo and have provided you with custom designed mockups to choose from, it takes 1 week to produce your custom straws, and 1 week to ship. In total, the process generally takes 2 weeks.  

What is the ordering process? 

1. Order your desired quantity of straws through our site.
2. Once payment is processed, we will reach out to you to ask for specifications on your order (confirming length and width, color options, etc.).
3. We will also ask for a copy of your logo to be sent over. We will then design custom mockups for you to choose from. 
4. We will produce your custom-branded straws
5. We ship your straws directly to your door!

Are these straws environmentally friendly?

Yes! Our straws are made from environmentally friendly paper and ink and can be recycled or composted after use. Our straws degrade within a few months of being discarded, with zero environmental impact. 

How do I get my logo on the straws?

Once we've processed your payment, we will ask you for a copy of your logo (or custom message), that you would like to appear on the straws. We will then send you over a few design variations, for you to choose your favorite. We will only start production once we've created a design that you love, or your money back!

Where do you ship to?

We ship internationally, with most of our orders coming from US, Canada, and the UK. 

How long will my order take?

Our standard shipping option takes between 2 and 8 days (usually closer to 2 days). We've also invested in a highly functional order tracking system, so you can stay on top of shipping updates in real time!

What is your return policy?

If you are not 100% satisfied with your purchase from StrawSave, you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)